FAQ

You may be wondering...

How long does it take to receive my order?

Your order will typically arrive within 11 days from the date of purchase.

What are the shipping costs?

Shipping costs are free for all orders.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of delivery for a full refund or exchange.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at plazioshop@gmail.com . We will provide you with instructions on how to return your item(s) and process your refund or exchange.

Can I cancel my order after it has been placed?

Unfortunately, orders cannot be canceled once they have been processed. However, you can return your order for a refund after it has arrived. If you wish to return your order after it has arrived, please contact us at plazioshop@gmail.com within 30 days of delivery. We will provide you with instructions on how to return the item(s) for a refund.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and other secure payment methods.

What is the exchange/return policy?

  1. Contact Us:

    • Send an email to plazioshop@gmail.com with your order number and the reason for your return or exchange. Our customer service team will assist you with the process.

  2. Receive Return Instructions:

    • Once your request is received, we will provide you with detailed instructions on how to return the item(s), including the return address and any necessary shipping labels.

  3. Pack the Item(s):

    • Carefully pack the item(s) you wish to return or exchange in their original packaging, if possible. Ensure that the item(s) are securely packaged to prevent damage during transit.

  4. Ship the Item(s):

    • Drop off your package at your nearest post office or shipping carrier. Be sure to use a trackable shipping method and retain your shipping receipt for your records.

  5. Receive Refund or Exchange:

    • Once the returned item(s) are received and inspected, we will process your refund or exchange. Refunds will be issued to your original payment method, and exchanges will be processed promptly.